[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.7.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email.<\/p>\n
Standard delivery is 2-3 days from placing your order depending on time of day.<\/p>\n
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We offer \u00a31.99 flat rate shipping to anywhere in mainland UK<\/p>\n
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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.<\/p>\n
If you haven\u2019t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@yeloodoor.com with your name and order number, and we will look into it for you.<\/p>\n
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We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.<\/p>\n
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@yellodoor.com with your order number and a photo of the item\u2019s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.<\/p>\n
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Please note the following exceptions to our return and refund policy:<\/p>\n
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To initiate a return or exchange, please complete the following steps:<\/p>\n
If you have any further questions, please don’t hesitate to contact us at hello@yellodoor.com.<\/p>\n
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[\/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”TheHealthyDogCo|TheHealthyDogCo-0″ recaptcha_min_score=”0.7″ email=”ti@yellodoor.co.uk” title=”Request for return form” custom_message=”RETURNS REQUEST||et_pb_line_break_holder||Name: %%Name%%||et_pb_line_break_holder||Email: %%Email%||et_pb_line_break_holder||Order No: %%Order_Number%%||et_pb_line_break_holder||Reason: %%Reason%%||et_pb_line_break_holder||Telephone: %%Telephone_Number%%” success_message=”Thanks, we’ll be in touch by email or telephone shortly!” _builder_version=”4.7.7″ _module_preset=”default” title_level=”h2″][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.7.3″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”4.7.3″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Telephone_Number” field_title=”Telephone Number” fullwidth_field=”on” _builder_version=”4.7.3″ _module_preset=”default”][\/et_pb_contact_field][et_pb_contact_field field_id=”Order_Number” field_title=”Order Number” fullwidth_field=”on” _builder_version=”4.7.3″ _module_preset=”default”][\/et_pb_contact_field][et_pb_contact_field field_id=”Reason” field_title=”Reason for return request” field_type=”text” fullwidth_field=”on” _builder_version=”4.7.3″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Delivery All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Standard delivery is 2-3 days from placing your order depending on time of day. Domestic Shipping Rates and Estimates We offer \u00a31.99 flat rate shipping to anywhere in mainland UK How do I check […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-4639","page","type-page","status-publish","hentry"],"yoast_head":"\n